Small print, big importance

On this page you will find the Hoopo® terms and conditions. These explain how we interact with each other: from prices and promotions to delivery times, right of withdrawal, warranty, and complaint handling. Clear, transparent, and in understandable language.

General Terms and Conditions Thuiswinkel

Download the Thuiswinkel general terms and conditions here.

Table of Contents

• Article 1 – Definitions
• Article 2 – Identity of the entrepreneur
• Article 3 – Applicability
• Article 4 – The offer
• Article 5 – The agreement
• Article 6 – Right of withdrawal
• Article 7 – Obligations of the consumer during the cooling-off period
• Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
• Article 9 – Obligations of the entrepreneur in case of withdrawal
• Article 10 – Exclusion of the right of withdrawal
• Article 11 – The price
• Article 12 – Performance and additional warranty
• Article 13 – Delivery and execution
• Article 14 – Duration transactions: duration, termination and extension
• Article 15 – Payment
• Article 16 – Complaint procedure
• Article 17 – Disputes
• Article 18 – Industry warranty
• Article 19 – Additional or deviating provisions
• Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

Article 1 – Definitions

This explains what we mean by terms such as: additional agreement, cooling-off period, consumer, digital content, continuing performance contract, durable data carrier, right of withdrawal, entrepreneur (Hoopo B.V.), distance contract, model withdrawal form, and remote communication technique.

Article 2 – Identity of the entrepreneur

Hoopo B.V.
Stieltjesstraat 108, 3071 JX Rotterdam, Netherlands
Tel: +31 (0)85 087 6125
Chamber of Commerce: 86856278
VAT: NL864117656B01

Article 3 – Applicability

These terms and conditions apply to every offer from Hoopo® and every distance contract with you as a consumer. Prior to your order, you will always be given access to the terms and conditions.

Article 4 – The offer

Our offer contains a clear description of products and services. Obvious errors are not binding on us. The terms and conditions and obligations associated with an order are always clearly stated.

Article 5 – The agreement

The agreement is concluded as soon as you accept our offer and meet the stated conditions. For online orders, we immediately confirm via email. You are protected by a secure payment and ordering environment.

Article 6 – Right of withdrawal

You have a 30-day cooling-off period to withdraw from the agreement without giving reasons. This period starts on the day you ( or someone on your behalf) receive the order. For services or digital content, the same period applies, unless you have explicitly agreed to immediate performance.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, you must handle the product and its packaging with care. You may inspect and assess the product as you would in a store. If you go further than that, a reduction in value may be charged.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

You withdraw by means of an unambiguous statement (e.g. email). You then have 14 days to return the product, including all accessories and in its original condition and packaging. The return costs are at our expense, unless stated otherwise.

Article 9 – Obligations of the entrepreneur in case of withdrawal

After your notification of withdrawal, you will receive a confirmation. Within 14 days of your notification (or earlier as soon as we receive your return), we will refund the purchase amount via the same payment method.

Article 10 – Exclusion of the right of withdrawal

Some products and services are excluded from the right of withdrawal, such as: custom-made products, perishable goods, sealed products that are not suitable for return for hygienic reasons once the seal has been broken, and digital content after consent to immediate delivery. Returns from the Netherlands, Belgium and Germany are free of charge. For returns from other countries, return costs will be charged.

Article 11 – The price

All prices include VAT. During the stated validity period, prices will not change, except due to VAT changes or factors beyond our control (e.g., exchange rates).

Article 12 – Performance and additional warranty

We guarantee that our products comply with the agreement and reasonable expectations. Additional warranties do not detract from your statutory rights.

Article 13 – Delivery and execution

We will handle your order carefully and deliver within the agreed timeframe. If there is a delay, you will be informed in a timely manner and you will have the right to dissolve the agreement free of charge.

Article 14 – Duration transactions: duration, termination and extension

For agreements for a definite or indefinite period, you always have a reasonable notice period (maximum one month). Unwanted tacit renewal is not permitted, except under specific conditions (e.g., magazines up to a maximum of three months).

Article 15 – Payment

Payment must be made within 14 days after the start of the cooling-off period or confirmation of receipt. Advance payment may not exceed 50%, unless otherwise agreed. You must immediately report incorrect details to us.

Article 16 – Complaint procedure

Complaints must be submitted to us in a timely and complete manner. We will respond within 14 days with a substantive response or an indication of the period required for a full answer. Not satisfied? Then you can contact Thuiswinkel.org.

Article 17 – Disputes

Dutch law applies to all agreements. Disputes can be submitted to the Thuiswinkel Disputes Committee or a competent court.

Article 18 – Industry warranty

As a member of Thuiswinkel.org, we are bound by the rulings of the Disputes Committee. Thuiswinkel.org guarantees compliance with binding advice up to an amount of €10,000 per advice.

Article 19 – Additional or deviating provisions

Any additional agreements may not be to the detriment of the consumer and must be laid down in writing.

Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

Changes will be published via our website. During the validity period of an offer, the most favorable provision for you always applies.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
Postbus 90600